[寶寶] Ralph Lauren有人辦理過瑕疵商品退貨嗎已回收
不知道能否po在這裡 如果不能請幫我刪掉 謝謝
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我在Ralph Lauren買了一批童裝 其中一件順便買來送媽媽穿
偏偏只有那件有瑕疵 其他童裝一切沒問題
是請spex代收代寄 集貨公司收的
前天剛收到時發現 其中一件polo衫
竟然沒有任何logo(原本是應該一隻大馬的圖案 那隻最重要的馬竟然不見了!!!)
他只是一件素polo衫 因為我買的時候有折扣過了 價錢是美金58.31
我也寫信去客服了 他回信請我把商品寄回去 英文如下
Please return the merchandise to the RalphLauren.com Fulfillment Center for
inspection. Simply mark "E. Other" on your return form and explain the
problem in the space provided. You may use the prepaid SmartLabel that was
included with your order and you will not be charged for return shipping.
然後就給我一個參考網址
It may take up to 12 business days for your return to be received and
processed. You will receive email updates throughout the return process.
For your convenience, we have included a link which provides additional
information on making returns and exchanges through RalphLauren.com.
http://www.ralphlauren.com/helpdesk/index.jsp?display=returns&subdisplay=returns
可以請問一下大家 這樣我真的完全不用付運費嗎??
因為我不清楚他是要退貨還是換貨一件正常商品給我(我英文有點破)
還是他指的只是美國境內的運費?? 這樣值得我再花一趟國際運費弄退換貨嗎??
一件夏天的polo衫 國際運費是多少啊??
因為我從來沒有國際退換貨的經驗 再煩請解答一下 到底該如何是好呢 ><
謝謝~~
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