[問題] 人為忘記掛掉電話 導致白白講了30分鐘已回收
想請問 今天家母在打電話的時候 通話結束時沒有掛掉電話
結果對方也沒有掛掉電話
直到約1小時後才發現還在通話... 當然立馬按結束
那想請問像這樣的人為疏失的話
我爬文之後是還要照付
但還是想請問板友 有沒有跟客服說明後 退回費用的案例??
會這樣問是因為 我的手機是預付卡門號 + 一個月流量1G的上網
但是某天我因為上網包 過期了 我就先關掉3G 只使用WIFI
但是發現我的預付卡餘額還是被扣了 (我剛儲值300 結果被扣到剩下50元左右)
我就打去台哥大 說明後 客服小姐居然補我300元的通話費
大概就是這樣的狀況....還請板友幫忙解惑了 感恩
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※ 文章網址: http://www.ptt.cc/bbs/MobileComm/M.1406640079.A.519.html
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因為真的是第一次遇到這樣的狀況
在GOOGLE也沒有很明確的答案下 選擇到這邊發問...並非刻意鬧板之類
而會這樣問是因為 我下面有舉例台哥大補償我300元通話費成功的個案
當然..我打給台哥大時 語氣非常平靜 也算有禮貌的說明事發經過 並非無理取鬧硬凹
所以我才會聯想到 如果是手機不小心忘記掛斷的話 是否有此可能性
也感謝各位的意見
※ 編輯: foxjolin (1.168.209.160), 07/29/2014 21:57:31
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感謝提供正面意見的板友 已經有在中華電信上班的板友私下水球
的確是可以去跟中華電信申請這項業務
但是一個門號只能減免一次費用
※ 編輯: foxjolin (1.168.209.160), 07/30/2014 00:11:23
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