[分享] AC開票出包心得[*A/AC]
前幾天用AC換了北海道開口行程,把剩餘的AC用光光
去程 TPE-AKJ (BR接NH) / 回程 CTS/TPE (NH接BR),
找了半天好不容易找到只有轉機一次的行程,
於是很開心的開了3張票給妻小,自己用NH開了一張
但是....AC並沒有這麼輕易就放過我
首先是等了四天才收到電子票收據,
然後發現在BR跟NH的網站上,用AC的票號完全查不到紀錄!
BR/NH系統裡根本就沒有這個訂位紀錄,也沒有票號連結
眼看著快樂的暑假家族旅行要變成妻離子散的行程,
此時救星出現了,據說每次都被AC系統惡搞的夏普大救了我
經過苦主夏普大的開釋,這個狀況只有打電話給AC客服才能解決
於是我只好乖乖打去AC客服專線聽音樂,
第一次打去,系統告知要等70分鐘才會輪到我,直接掛斷
隔天再戰,系統直接告知目前滿線,叫我卡早睡卡有眠
好不容易第三次挑戰,在美國時間接近午夜時,我終於進線成功
先聽20分鐘音樂後客服接聽,說明情況之後 on hold 再聽了35分鐘音樂
正當我聽系統音樂聽得頭昏眼花四肢無力奄奄一息之時,
客服妹妹天籟般的聲音出現
她說:不好意思,我下班時間到了,要洗洗睡了,請你明天再打(誤)
其實是說她們聯絡不上BR的office,所以直接幫我 reissue順便劃位
叫我可以直接跟長榮台北辦公室再確認
在此同時新的票號已經寄到我的e-mail,後來在BR跟NH系統用新票號就OK了
結論:
1. AC開完票就算收到票號也不算數,一定要登入執飛航空公司的網站確認
2. NH的哩程票Y艙, TPE-KIX 的BR 77W可以無痛升級PY
3. 同行程的票最好不要用兩種哩程開,才不會妻離子散
4. AC的電話似乎是美國時間的剛上班跟下班前最好打
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※ 編輯: yorker1224 (220.130.1.130), 11/13/2015 18:09:20
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